Welcome to the Start of Your Dream Garden with Ideal Works & Services LTD.
Welcome to the Start of Your Dream Garden with Ideal Works & Services LTD.
Welcome to Ideal Works & Services LTD. These Terms and Conditions (“Terms”) govern the provision of landscaping, gardening, paving, and fencing services by us to you.
By accepting a quotation or instructing us to proceed with any works—whether via our website https://idealworksandservices.co.uk/, by telephone, or by email—you agree to be bound by these Terms. These Terms form a legally binding contract between the Customer (“you”, “your”) and the Contractor (“we”, “us”, “our”).
Please read these Terms carefully. They protect both parties and ensure that you have a clear understanding of our operational procedures, payment structures, and liabilities.
In these Terms and Conditions, the following definitions apply:
3.1. Validity Period:
All quotations provided by Ideal Works & Services LTD are valid for a period of 30 days from the date of issue. After this period, we reserve the right to withdraw or revise the quotation to reflect changes in the cost of raw materials (such as timber, stone, or plants), fuel, or labour.
3.2. Scope of Work
The Quotation is based strictly on the visible conditions at the time of the site survey. It includes only the work specified in writing. Any additional work requested by the Client or required due to unforeseen circumstances will be treated as a Variation and charged accordingly.
3.3. Exclusions
Unless explicitly stated in the Quotation, the price does not include:
4.1. Performance
We warrant that the Works will be carried out with reasonable care and skill, in a professional manner, and in accordance with the Consumer Rights Act 2015. We will use suitable materials that are of satisfactory quality and fit for purpose.
4.2. Underground Hazards
Before the Works commence, the Client must inform us of the location of all underground cables, pipes, sewage drains, or other services. While we take every precaution, we shall not be liable for any damage to underground services that were not accurately identified to us by the Client prior to the start of the project.
4.3. Unforeseen Conditions
If we encounter physical conditions or artificial obstructions on the Site that could not reasonably have been foreseen by an experienced contractor (such as hidden wells, tree stumps, mine shafts, or contaminated soil), we notify you immediately. We reserve the right to charge for any additional labour and materials required to overcome these difficulties.
4.4. Access and Storage
The Client must provide clear and safe access to the Site for our vehicles, plant machinery, and materials. The Client agrees to provide a suitable area for the storage of materials (e.g., sand, cement, timber) and for the mixing of mortar/concrete. If parking permits are required for our vehicles to access the property, the Client must bear the cost of these permits.
To ensure the smooth execution of the Works, you agree to:
5.1. Utilities
Provide access to water and electricity at the Site free of charge for the duration of the Works.
5.2. Site Clearance
Unless site clearance is included in the Quotation, the Site must be cleared of all personal property, fragile items, and animal waste prior to our arrival. We reserve the right to charge for cleaning or clearing the site if it is obstructed.
5.3. Permissions
Obtain all necessary consents, permissions, and licences (including Planning Permission or Conservation Area consent) required for the Works. We assume that, by instructing us to proceed, you have granted all necessary permissions.
5.4. Neighbours
Inform neighbours about the upcoming work, particularly if shared walls, fences, or boundaries are involved. We are not responsible for disputes arising with neighbours regarding boundary lines or noise complaints during working hours.
6.1. Deposit
A non-refundable deposit is required to secure a start date and cover the cost of ordering materials. The standard deposit amount will be specified in your Quotation (typically 20%-50%, depending on project size).
6.2. Stage Payments
For larger landscaping projects, we may agree on a payment schedule tied to the progress of the Works (e.g., 30% upon completion of groundworks, 30% upon completion of paving, and the balance upon completion). These terms will be detailed in your contract.
6.3. Final Payment
The final balance is due immediately upon practical completion of the Works. Payment can be made via bank transfer to the account details provided on the invoice.
6.4. Late Payments
In the event of late payment, we reserve the right to:
6.5. Title of Goods: All materials and goods delivered to the Site or installed (including plants, trees, paving, and timber) remain the absolute property of Ideal Works & Services LTD until the invoice has been paid in full. We reserve the right to enter the Site to recover these materials if payment is not made.
7.1. Natural Stone
When using natural stone products (such as sandstone, limestone, or granite) for patios, variations in colour, texture, and markings are inherent and expected. These are not defects. We cannot guarantee that the stone supplied will exactly match any provided samples.
7.2. Efflorescence
“Efflorescence” is a natural phenomenon where white limestone deposits on the surface of concrete or brick products. This is a temporary condition caused by weathering and does not indicate faulty materials or workmanship. We cannot be held responsible for its occurrence.
7.3. Timber
Wood is a natural material that expands and contracts with changes in moisture and temperature. Splits, cracks (shakes), and warping may occur naturally over time. This is not a defect, and we are not liable for the natural weathering of timber fences, decks, or sleepers.
8.1. Health at Delivery
We guarantee that all plants, trees, shrubs, and turf supplied by us are healthy and free from disease at the time of planting/installation.
8.2. Aftercare Responsibility
Once planting or turfing is complete and we have left the Site, responsibility for the care and survival of the living material passes entirely to the Client.
8.3. Weeds
While we take measures to suppress weeds (e.g., using a membrane under gravel or bark), we cannot guarantee that weeds will not emerge. Seeds are carried by wind and birds, and nature is persistent. We are not liable for weed growth after the completion of the Works.
9.1. Weather
Gardening and landscaping are weather-dependent activities. We reserve the right to delay the start or progress of Works due to adverse weather conditions (e.g., heavy rain, snow, frozen ground, or extreme heat) that would compromise the quality of the finish or the safety of our staff.
9.2. Events Outside Control
We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from any cause that is beyond our reasonable control. This includes, but is not limited to, industrial action, shortages of materials from suppliers, machinery breakdown, acts of God, or government restrictions.
9.3. Communication
In the event of a delay, we will keep you informed and reschedule the Works for the earliest available date. Delays caused by weather or external factors do not constitute a breach of contract and do not entitle the Client to cancel without penalty.
Right to Cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are a consumer and you entered into this contract at a distance (e.g., via email or phone), you have the right to cancel this contract within 14 days without giving any reason (the “Cooling Off Period”).
Waiving the Cooling Off Period
If you request that we begin the Works before the 14-day period has expired, you agree that you will be liable for the cost of any labour and materials provided up to the point of cancellation.
Late Cancellations
If you cancel the contract after the Cooling Off Period or within 7 days of the scheduled start date, we reserve the right to retain the deposit to cover administrative costs and loss of work.
11.1. Damage to Property: We carry public liability insurance. In the unlikely event that we cause damage to your property (excluding the Works themselves) through our negligence, our liability shall be limited to the cost of repairing the specific damage caused.
11.2. Limitations: We are not responsible for:
11.3. Consequential Loss: We shall not be liable for any indirect or consequential loss, including loss of profit, loss of opportunity, or loss of enjoyment/use of the garden during the Works.
12.1. Reporting: We take pride in our workmanship. If you are dissatisfied with any aspect of the Works, you must notify us in writing within 7 days of completion. We must be given the opportunity to inspect the work and rectify any genuine defects.
12.2. Snagging: We advise that the Client is present on the final day of the Works to perform a “walk-through” with our team. Any minor issues (“snags”) can usually be resolved immediately.
12.3. Mediation: If a dispute cannot be resolved between us, both parties agree to attempt to settle it through mediation before commencing any court proceedings.
We process your personal data in accordance with our Privacy Policy and the UK General Data Protection Regulation (UK GDPR). We will strictly use your data for the purpose of fulfilling this contract and will not share it with third parties except as necessary for the execution of the Works (e.g., delivery drivers) or as required by law.
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions regarding these Terms and Conditions, please contact us using the details below:
